Frequently Asked Questions


The answer to the most basic questions!

General


We choose the most cost-effective shipping carrier based on your delivery requirements. The current options for shipping and their expected timelines are:

To India: 7 to 10 Working Days (Free shipping)

Outside India: 15 to 20 Working Days (Paid shipping)

Shipping Charges are exclusive for all Orders outside India and you will see the shipping fees while ordering.

Shipping costs vary for shipments outside India and may include additional duties, customs fees or brokerage fees.

It generally depends on the location of your delivery address, but the maximum would be 10 working days for anywhere in India and 20 days for anywhere on the globe.

Yes, we ship to every location on the globe where couriers are allowed to reach.

Any Merchandise once billed cannot be cancelled or returned. However “RG DESIGNERS” holds the right to cancel the order within the next 72hrs and refund the money.

For any kind of stitching problem on your garment or size issue or if you have received any damaged accessory (Kurta, Indo Western, Sherwani etc.) your merchandise will be replaced, provided the problem has been informed to us via email on [email protected] within 24hrs after receipt of the product. Also note that the product will be considered for replacement only after you have received a confirmation from us by email.

Refund Policy

If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 3 working days of your purchase. You then have the option of either substituting for another item confirming via email and the money will be refunded to you.

In case product is out of stock and if it is not delivered with 7 to 10 days in India and 15-20 days outside India then full amount will be refunded to the customer via online transfer within 7 days.

Cancel Policy

Order cancellation can be done only within 24 hours of order confirmation. All orders are considered confirm after 24 hours of making the payment.

Have any questions we didn't answer? Or need help with your order?